PRIVACY POLICY

PRIVACY POLICY

betsywestcott.com

This Privacy Policy outlines how Betsy Mary Mackenzie Ketelbey trading as Betsy Westcott (ABN 40 348 090 328) (“we”, “us”, or “our”) collects, uses, discloses and protects personal information.

We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to personal information collected:

  • through our website betsywestcott.com

  • when you engage our services

  • through communications with us (including email, social media or events)

  • through third parties where permitted by law.COLLECTION OF CLIENT INFORMATION

In order to provide you with our services, we require the collection of personal information of clients which may include sensitive personal information. This may consist of name, address, contact details, date of birth, health, medical, injury or illness, work history and other personal information (“Personal data”). 

For all Personal Data we collect during provision of our Services and handling of Personal Data, we are committed to full compliance with all National Privacy Principles requirements. We ensure that our clients and anyone we pass the Personal Data onto, in order to provide our services is under a similar duty of compliance in accordance with the Privacy law.

WHAT PERSONAL INFORMATION WE COLLECT

We may collect personal information that is reasonably necessary for our business activities.

This may include:

  • name

  • email address

  • telephone number

  • postal address

  • occupation or professional details

  • date of birth

  • payment information

  • information you provide when making enquiries or using our services

  • information relating to your financial circumstances where relevant to services we provide

  • website usage information.

We only collect personal information where it is reasonably necessary to provide our services or operate our business.

SENSITIVE INFORMATION

In limited circumstances, we may collect sensitive information (as defined under the Privacy Act) where it is reasonably necessary for our services and with your consent.

Sensitive information may include financial circumstances or information relevant to coaching or advisory services.

We will only collect and use sensitive information:

  • with your consent, or

  • where otherwise permitted by law.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information in several ways, including when you:

  • contact us through our website

  • subscribe to newsletters or communications

  • purchase services or programs

  • register for events, workshops or courses

  • interact with us on social media

  • communicate with us by email, phone or other channels.

We may also collect limited information automatically through website technologies such as cookies.

WHY WE COLLECT PERSONAL INFORMATION

We collect personal information in order to:

  • provide our services

  • communicate with you

  • respond to enquiries

  • process payments

  • deliver educational content, coaching or programs

  • improve our services and website

  • comply with legal and regulatory obligations

  • send updates, newsletters or marketing communications where you have opted in.

You may unsubscribe from marketing communications at any time.

DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to:

  • service providers assisting us in operating our business (for example payment processors, technology providers or marketing platforms)

  • professional advisers such as accountants, lawyers or compliance consultants

  • regulatory bodies where required by law

  • other parties with your consent.

We do not sell or trade personal information.

OVERSEAS DISCLOSURE

Some third-party service providers we use (for example cloud platforms, email platforms or analytics services) may store or process data outside Australia.

Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient complies with privacy obligations consistent with Australian privacy law.

STORAGE & SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

  • secure cloud storage

  • password protection

  • restricted system access

  • encryption of sensitive data where appropriate.

While we take reasonable steps to protect information, no data transmission over the internet can be guaranteed to be completely secure.

COOKIES & WEBSITE ANALYTICS

Our website may use cookies and analytics tools to improve user experience and understand website traffic.

Cookies may collect information such as:

  • browser type

  • device information

  • pages visited

  • time spent on pages.

We may use third-party services such as Google Analytics or advertising platforms to analyse website usage or deliver relevant advertising.

You can disable cookies in your browser settings, although doing so may affect website functionality

THIRD PARTY WEBSITES

Our website may contain links to external websites.

We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

ACCESS & CORRECTION

You have the right to request access to personal information we hold about you.

You may also request correction of information if it is inaccurate, incomplete or outdated.

Requests can be made by contacting us using the details below.

DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal obligations.

Where personal information is no longer required, we take reasonable steps to securely delete or de-identify it.

COMPLAINTS

If you believe we have breached your privacy rights, you may contact us using the details below.We will investigate your complaint and respond within a reasonable timeframe.If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):https://www.oaic.gov.au

CONTACT US

For questions, access requests, corrections or complaints regarding this Privacy Policy or your personal information, please contact: Email:hello@betsywestcott.com

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time.Any changes will be published on this website and will take effect immediately upon publication.